ARE THE ITEMS SOLD ON GILANCE IDENTICAL IN THE STORE AND AT THE SAME PRICE?
Yes, we ensure total transparency between the prices in our stores and the prices charged online. We sell the same collections on the web and in stores. However, certain products may still be available in some of our stores and sold out on the site or vice versa. It is also possible that there are promotions that are only valid in store or online.
HOW TO CANCEL AN ORDER?
Once an order has been registered, cancellation is no longer possible. You can always refuse delivery and your refund will be made automatically.
WHAT ARE THE DIFFERENT PAYMENT METHODS?
Gilance accepts many payment methods to facilitate your transactions: Bancontact, Credit Card, Visa, MasterCard, Amex, Paypal, etc.
WHY IS MY CREDIT CARD DENIED?
Your credit card may be declined for one of the following reasons:
1. Your card has expired. Check the expiration date of your card
2. You may have reached the card's available amount limit. Check with your bank for the amount authorized for you.
3. One of the data you entered is incorrect. Check that you have entered the data correctly in the corresponding fields.
4. Too many attempts with your card.
If your credit card is still declined, try another payment method or retry your payment in 24 hours.
IS IT POSSIBLE TO PAY WITH A CREDIT OR GIFT VOUCHER ISSUED BY A GILANCE STORE?
GILANCE credits and gift vouchers can only be used in store.
HOW DO I KNOW IF MY PAYMENT WAS SUCCESSFUL?
If you receive an order confirmation email or you see the status being shipped or shipped in your e-shop account, your order has been taken into account and will be shipped to you as quickly as possible.
On the other hand, if you have not received an order confirmation email or the status of your order is payment in progress, this means that your order has not been taken into account and that you must re-place the order.